Terms & condition.

Terms/Privacy

Unless otherwise noted, all website design, text, images, material, and their arrangement, as well as any software, are the exclusive property of Always Fresh BBQ. Strictly Reserved.

Permission is permitted to electronically copy and print sections of this website only for the purpose of placing an order with Always Fresh BBQ or for use as a reference, provided that all applicable copyright notices appear on the copied materials. Software is made available for download only for use by end users in compliance with the software's Licensing Agreement. Any other use of this website's content or any portion thereof, or copying or redistribution of the software not in compliance with the License Agreement, is explicitly banned by law and may result in severe civil and criminal consequences. All offenders will face the most severe penalties available.

 

Disclaimer

ALWAYS FRESH BBQ MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THIS WEBSITE OR ANY OF ITS CONTENTS FOR ANY PURPOSE. ALWAYS FRESH BBQ  DISCLAIMS ANY SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THE ACCURACY OR COMPLETENESS OF ANY INFORMATION ACCESSIBLE THROUGH THIS WEBSITE. ALWAYS FRESH BBQ  WILL IN NO EVENT BE LIABLE FOR ANY SPECIAL.

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INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, REGARDLESS OF THE CIRCUMSTANCES.

THIS WEBSITE'S DOCUMENTS AND RELATED GRAPHICS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. THERE ARE PERIODIC UPDATES TO THE  INFORMATION INCLUDED WITHIN . PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO  CHANGE AT ANY TIME WITHOUT NOTICE.

 

Limited Liability

Except unless expressly indicated on this website, neither Always Fresh BBQ nor any of its management, employees, or other representatives shall be responsible for any damages originating from or related to the use of this website. This all-encompassing limitation of responsibility applies to all types of losses, including (without limitation) compensatory, direct, indirect, or consequential damages, loss of data, loss of profit, loss or damage to property, and claims by third parties, regardless of the circumstances.

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Links to External Websites

This website may include links to websites that are not maintained or owned by Always Fresh BBQ. These links are given merely for your convenience, and Always Fresh BBQ makes no claims or guarantees about the linked websites or their contents. Links to third-party websites do not constitute an endorsement of their content or an endorsement of their operators or owners.

 

Cancellation Policy

• Deposit: A non-refundable deposit of 50% of the estimated total is required to confirm and reserve your catering date. This deposit will be applied toward your final invoice.

• Cancellation Deadline: Written notice of cancellation must be provided at least 14 days before the scheduled event date. Cancellations made within 14 days will be charged the full invoice amount.

• Rescheduling: We will make every effort to accommodate rescheduling requests based on availability. If we are unable to accommodate your new date, the deposit will be forfeited.

• Final Guest Count: Your final guest count must be submitted no later than 7 days before your event. This becomes the minimum number for billing. Reductions after this point will not reduce the invoice total. Increases or failure to provide the final count within 72 hours of the event may result in additional charges.

• Force Majeure: In the event Always Fresh BBQ is unable to perform its catering services due to circumstances beyond its control; including but not limited to extreme weather, natural disasters, government restrictions, vehicle accidents, truck breakdowns, equipment failure, or medical emergencies. Weather-related cancellations will result in the deposit being forfeited to Always Fresh BBQ, while non-weather-related incidents will result in the deposit being refunded in full. By proceeding with a booking, the client acknowledges and agrees to waive any and all claims for additional compensation, reimbursement, or damages—including, but not limited to, venue costs, rental losses, or reputational impact—arising from such cancellations or service disruptions.
   

Payment Terms

Accepted Payment Timeline:

• Cheques: Must be mailed 1 week prior to the event.

• EFT (Electronic Funds Transfer): Must be sent 5 business days prior, and proof of payment must be provided.

• E-Transfers: Must be received 2 business days prior to the event.

• Credit Card Payments: Must be processed 2 business days prior to the event.

1. ​Invoice Due Date: All invoices are due 24 hours before the inovice due date (date of event). unless otherwise specified.​

2. Final Payment on Arrival: Clients may opt to make their final payment upon arrival on the day of the event; however, no services—including setup, food preparation, or serving—will begin until the full balance is paid and confirmed. We strongly recommend completing final payment at least 24 hours in advance to avoid delays. By choosing to pay on arrival, the client agrees that Always Fresh BBQ is not liable for any delays to service or event flow resulting from pending payment.

3. Grace Period: A 30-day grace period may be granted only if requested and approved in writing prior to your event date. If approved, no interest will accrue during this period. However, once the grace period ends, interest will be retroactively applied from the original invoice due date. Grace period requests made after the event date will not be considered.

4. Late Payment Interest: Interest of 23.99% per month (30 days) will accrue on overdue balances, compounded monthly for up to 180 days.

5. Accepted Payment Methods: We accept credit cards, e-transfers, cash, and cheques. Please include the invoice or reference number with all payments.

6. Currency: All payments must be made in CAD (Canadian Dollars) unless otherwise agreed upon.

7. Payment Confirmation: A payment receipt will be emailed upon processing.

8. Disputed Charges: Disputes must be raised within 5 business days of receiving the invoice. After this period, charges will be considered accurate.

9. Collections & Legal Action: Unpaid balances exceeding 90 days may be forwarded to a collections agency or pursued via legal means, with any costs incurred added to the debtor’s responsibility.

10. Payment Allocation: Payments will be applied to the oldest outstanding invoice first, unless instructed otherwise.

11. Refunds: Refunds are handled in accordance with our cancellation policy and applicable laws.

12. Credit Holds: Accounts with overdue balances may be placed on hold, restricting future services until payment is made in full.

13. Policy Changes: ALWAYS FRESH BBQ reserves the right to modify payment terms with notice.
     

Event Details & Final Counts
 

To ensure the successful execution of your event, all final food counts and event-related details must be submitted no later than seven (7) days prior to the scheduled event date. This includes, but is not limited to: final guest count, menu selections, service timeline, and any special arrangements or accommodations.

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• Late Submission Fee: Submissions received after the 7-day deadline may be subject to a Late Counts Fee. This fee reflects the need to allocate a team member to source perishable goods outside of our regular weekly ordering cycle.

• Booking Exceptions: This policy does not apply to events that are booked within 7 days of the event date. In such cases, all details are required immediately upon confirmation, and accommodations will be made based on availability.

• Guest Flow & Serving Duration: It is the client’s responsibility to inform our team of the anticipated guest flow and any specific service expectations. Our standard practice is to provide sufficient staffing to ensure all guests are served within a two-hour service window. Should the client require an accelerated service period (e.g., to serve all guests in under two hours), this must be communicated and approved in advance so that appropriate staffing adjustments can be made. Any request to alter the standard serving duration may be subject to additional fees based on staffing and logistical requirements.

• ALWAYS FRESH BBQ will not be held liable for any complaints or issues arising from serving times that were not discussed and approved prior to the event date
  
  EVENT ADDRESS ACCURACY & RELOCATION FEE POLICY

• In the event that an incorrect address is provided on the final event count form, a relocation fee of $295.00 plus applicable tax will be applied to the booking.

• The correct event address must be located within a reasonable distance of the originally submitted address, not exceeding 45 minutes of travel time. Our team will not be held responsible for any delays in service resulting from an incorrect address being provided by the client.

• For any corrected address requiring a travel time of 1 to 2 hours, a relocation fee of $395.00 plus applicable tax will apply.

• Any corrected address exceeding 2 hours of travel time will be assessed on a case by case basis and may result in additional fees or cancellation of service at our discretion.

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Liability Disclaimer – Food Safety & Allergies
 

Customer Responsibility: Clients must inform us of any dietary restrictions or allergies prior to the event. By consuming our products, clients acknowledge that ALWAYS FRESH BBQ and its team are not liable for allergic reactions, foodborne illnesse or related incidents.

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By engaging in catering services, submitting a deposit, or confirming an event with ALWAYS FRESH BBQ, the client confirms that they have reviewed and accept our Allergy Disclaimer & Food Safety Policy (https://www.alwaysfreshbbq.ca/allergy).

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Agreement Acknowledgment

By booking catering services with ALWAYS FRESH BBQ or transacting via this website, you agree to all terms and conditions outlined above.

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For any inquiries or clarifications, please contact our accounts department at info@alwaysfreshbbq.ca